FieldVision is the only HD video app that offers high resolution even on poor Wi-Fi and weak mobile networks.
When unexpected events happen, your field team and partners must have immediate access to data and right solutions, regardless of their experience and location.
With FieldVision, field service and inspection engineers, key suppliers and clients will be able to instantly reach the network of your company’s specialists, demonstrate the subject on video and, together, find the most cost-efficient and reliable solution.
FieldVision provides a custom-built enterprise mobile platform for encrypted HD video communication, which facilitates the fast and efficient resolution of maintenance, manufacturing or operational issues. Reach and apply available expertise on site, spontaneously and in real-time.
No unnecessary site visits, no misunderstandings, no waste of time.
Market-leading app: strawberry leaf zoom-in
FieldVision: strawberry leaf zoom-in
Outside of your office, Wi-Fi and mobile network quality is rarely ideal.
When you describe an issue that must be resolved fast, you need to make sure your partner sees exactly what you’re seeing.
Our app algorithm prevents image degradation in low-bandwidth conditions, while external flash and advanced zoom let you see and discuss the smallest details.
SERVICE and INSPECTION
R&D and MANUFACTURING
REMOTE PRODUCT SUPPORT
When you are in the field, you want an app that does not distract you and that simply works.
We have set the ambitious goal of having better usability than the major smartphone brands, without compromising looks.
The result is for you to judge: contacts are easy to locate and dial without searching, accidental calls are nearly impossible to make, and users over 50 will not need to look for their glasses simply to make a call.
Combine this with robust encryption, instant video streaming, and top sound quality that beats even landlines, and you’ve got perfect communication tool that is powerful but intuitive to use.
Unlike common video chat apps that focus on displaying your colleague’s face, FieldVision platform is created to demonstrate surroundings at the highest possible resolution, zoom in on the details and to precisely explain the object shown.
Extremely low bandwidth consumption allows to provide high resolution video even in poor data network conditions, with weak mobile signal and unstable Wi-Fi.
Recording of the video field reports can be enabled as an option and, in addition, most crucial contacts and data are intuitively accessed in the shortest possible time.
The app can also be provided as a white label video platform with the app on Android or iOS, custom-built for your business and distributed only among your employees and partners. We are able to provide full turnkey solution, and even worldwide internet access for your mobile team can be included.
When creating a new user, you can easily choose which of your company contacts he/she can see in the app. With this feature, you can limit number of contacts that your clients can dial, and only provide the most relevant ones.
YOUR FIELD TEAM
FIELD SERVICE: Air Group Ltd*
Air Group Ltd has a number of HVAC installations around the country. Jim is one of their field service engineers. After implementing a custom-built communication platform by FieldVision, Jim no longer needs to carry drawings around or search through his laptop to find critical information — everything is available on his phone. He can also call any member of his team whenever he gets stuck and demonstrate the problem on HD video chat by using the rear camera on his smartphone. Now, he no longer needs to travel back to office if he struggles to solve a problem, and the job is completed faster.
Many older engineers with years of experience prefer not to work in the field, and stay in the office instead. Jim is a young guy, and it feels reassuring to know that he can get some help from the experts at any time, especially when fixing older equipment models. The first-time fix rate improves dramatically when he has support from older, experienced engineers from the office.
Jim estimates that he saves about one hour a day by using FieldVision. Air Group Ltd employs 100 field engineers just like Jim. At the internal hourly rate of $30 USD, one hour saved each day means that the company saves over $720,000 USD a year.
However, this is just the beginning. Customer satisfaction and the customer retention rate start to grow rapidly due to faster service times. Customers now strongly prefer Air Group Ltd to its competitors when they upgrade or renew equipment, further increasing turnover and profitability.
PRODUCT SUPPORT: Jumbo Ltd*
Jumbo Ltd manufactures and sells heat pumps. After the equipment has been delivered to the client, there are many calls from customers asking how to set up or adjust the pump. Sometimes, problems are trivial, but a service engineer is sent to the site anyway, only to discover that a simple reset is all that was needed.
Jumbo Ltd starts to use the custom-built HD video platform by FieldVision, providing on-demand video communication between the customer and product support. Instead of calling the 0800 number, customers download an official company app, from which they can place a call to product support. Then, they point their phone to the product, explain the problem and Jumbo’s employees walk them through all the steps to the solution. Only if the installation of spare parts is required will a service engineer be dispatched. Personnel can also instruct the customer to display current error codes and pass them on.
Jumbo Ltd calculates that due to reduction in site visits and faster support on site, its field service and product support save over 1,500 hours each month. At the internal hourly rate of $30 USD, this equals the saving of $45,000 USD a month and $540,000 USD a year.
Not only is the company saving over half a million dollars every twelve months, but their customer retention rate improves as well: customers prefer Jumbo Ltd now over competitors due to the speed and quality of service. In addition, for certain customer groups, Jumbo Ltd is offering video support as a part of paid service package, improving their margins further.
Neox Ltd, 71-75 Shelton Street
WC2H 9JQ, London
+44 203 1296785
+41 43 5082768
*Disclaimer. Case studies mentioned above are examples: company names are fictional.
FieldVision™, © 2016 Neox Ltd
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